ESCEA Luxury Gas Fireplaces | Official Factory Warranty


Provided that the Product is installed as per ESCEA's Installation Manual and the step by step warranty procedure has been followed as per instructions issued by ESCEA, (documented in the Dealer Manual), and the product is operated and maintained in accordance with ESCEA operating and maintenance instructions, then for the first period of twelve (12) months from the date of purchase ESCEA will pay to the dealer who sold the appliance, a predetermined sum to repair or replace any part of the Product that is deemed by ESCEA to be faulty.

For the second period of twelve (12) months from the date of purchase ESCEA will supply replacement parts only, without charge.

Parts and Labor for the first twelve (12) months:

a) ESCEA, at its sole discretion and through its dealer, may modify, adjust, repair, or replace the faulty products. The warranty period on parts and labor shall be for twelve (12) months from the date of purchase.

b) Pre-determined labor costs will only be reimbursed when ESCEA specified procedure has been followed, and ESCEA has authorized service work before it was carried out.

Parts Only for the second twelve (12) months:

a) ESCEA, at its sole discretion, will provide replacement parts to its dealer for the benefit of an end user. Faulty parts MUST be returned to ESCEA. The parts only warranty period shall be for twelve (12) months and will commence twelve (12) months after the acceptance date of the Products by the ESCEA retailer.

General Terms and Exclusions:

1. All repairs made within the Limited Warranty period shall be covered by this Limited Warranty for a period of three (3) months from the date of completion of the repair, or for the remainder of the overall Limited Warranty period, whichever is the longer.

2. If the buyer or any other party modifies any part of the product within the Limited Warranty period without the prior written consent of ESCEA then the Limited Warranty shall be void. ESCEA may, at its sole discretion, decide that the Limited Warranty is void in relation to any part of the product, which has been modified.

3. ESCEA must be notified of all claims under this Limited Warranty as soon as possible, but in any event not later than two (2) weeks of the claimant becoming aware of the circumstance giving rise to the claims.

4. No ESCEA Distributor, retailer, employee or other third party is authorized to make any modification, extension, or addition to this Limited Warranty, whether verbal or written.

5. ESCEA reserves the right to discontinue products or make substitutions, in such event, the buyer may receive a substitute product or a cash refund at ESCEA'S sole discretion, if a replacement for the product covered by this Limited Warranty is no longer available.

6. ESCEA is not responsible for damage arising from failure to follow instructions for the product's installation, maintenance and permitted and proper use. The Limited Warranty does not cover damage caused by use with non-ESCEA products or damage caused by accident, abuse, misuse, weather, fire, flood, earthquake or other external causes. Products where an ESCEA serial number has been removed or defaced or damage caused by incorrect fuel type or flueing are also not covered. Cosmetic damage, including but not limited to paint blemishes, scratches, non structural surface rust, water damage and normal fair wear and tear are not covered as well. ESCEA is not responsible for any staining or smoke damage caused by flue products discharged through the flue cowl. Gas Fireplaces require annual service, problems caused by not having this service done such as (but not limited to) dust and debris build up, flat batteries, insects present in burners, incorrect gas pressure and worn thermocouples are also not covered under this warrantee.


This limited warranty, and the remedies set forth above, are exclusive and in lieu of all other warranties, remedies and conditions, whether verbal or written, statutory, express or implied.

Escea specifically disclaims any and all statutory or implied warranties and conditions, including, without limitation, warranties of merchantability, fitness for a particular purpose and warranties against latent defects. Except as provided herein, Escea is not responsible for direct, special, incidental or consequential loss or damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to the loss of any of the following: use; revenue; actual or anticipated profits (including loss of profits on contracts); use of money; anticipated savings; business; opportunity; goodwill; reputation; any or indirect or consequential loss or damage howsoever caused including the replacement or equipment and property.

Some states in Canada and in some States in the United States do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to buyer.